2017 Taking Charge Report Issued
The 2017 Taking Charge survey shows that residents’ satisfaction with City services continues to rise. Some of the highest rated categories were overall quality of life, fire and ambulance service and police service. Results also show that satisfaction with the overall performance of City government is on an upward trend.
Since 2012, more City services showed increases in satisfaction than decreases. Significant increases were seen in overall quality of life; safety and security; employment opportunities, job creation and economic development; snow plowing; appearance and cleanliness; recreational opportunities; ease of bike travel; and health department services.
Areas showing a downward trend over the past five years are the availability of affordable housing and City recycling and sustainability.
For the first time, results were also evaluated by City Council districts. Results from the districts were similar to overall ratings, but there was a tendency toward lower satisfaction from districts 1 (northeast) and district 4 (northwest) than district 2 (southeast) and district 3 (southwest).
The random-sample mail survey was completed by more than 1,200 residents this summer. The Public Policy Center has partnered with the City on the Taking Charge process since 2008. Researcher Lisa Pytlik Zillig led the study.