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University of Nebraska Public Policy Center

Development of Model Grievance Guidelines for Persons with Mental Illness

Consumers of behavioral health services have rights identified in federal and state law. However, navigating those rights and enforcement systems can be a complicated and difficult process. A particularly important right is the right to file a grievance about a behavioral health provider, but many consumers may neglect to do so because they fear retaliation from a provider, or lack the ability or understanding to do so. The Public Policy Center developed a literature review examining this issue, reviewed grievance processes of other states, and interviewed experts and representatives from a variety of entities. Guidelines for a model grievance process and structure are recommended for Nebraska. This project was funded by Region V Systems on behalf of the Consumer Family Coalition.

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