The Public Policy Center has created a de-escalation video in partnership with the Nebraska Department of Education to help frontline workers learn how to employ de-escalation techniques to help reduce tension and aggression when interacting with the public.
Frontline workers are often faced with charged situations when dealing with the public, but the use of de-escalation can help diffuse these situations calmly and safely. The video helps identify the role of coping and communication in de-escalation, recognize three elements of escalation, describes the de-escalation model, and covers the topic of developing a personal stress management plan.
Watch the video and learn de-escalation skills that can help improve your ability to cope with these situations and help diffuse a potentially charged situation.