Peer Support & De-Escalation with Chad Magdanz


Peer Support Specialists may find themselves in a variety of situations. De-escalation strategies are used to defuse a situation by allowing an individual to feel that their concerns are heard. De-escalation strategies help Peer Support Specialists provide safe services and prevent violence.

In this training, Peer Support Specialists will learn de-escalation strategies. The training will emphasize the importance of being intentional with verbal and nonverbal communication, mindful of the purpose of the conversation, calm, and empathetic, as well as the importance of offering options. De-escalation is an effective measure to provide both safety and dignity to us and the people we support!

FREE Training

Audience: Nebraska Certified Peer Support Specialists (CPSS) and Criminal Justice
Instructional Level: Introductory
Speaker: Chad Magdanz
This training has been approved for 2.75 continuing education (CE) credits for Nebraska CPSS and 2.75 Criminogenic CE unit (CEU) hours. Credits will be awarded to participants who attend the entire training.


  1. Describe the process of de-escalation when working with individuals who are agitated.
  2. Define terms used in de-escalation strategies, including para-verbal and non-verbal communication.
  3. Describe safest practices and provide examples of de-escalation strategies with support in different environments.

See event flyer for more info:

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Sponsored by the Nebraska Department of Health and Human Services Division of Behavioral Health Office of Consumer Affairs and the University of Nebraska Public Policy Center.